The Operations Manager is responsible for overseeing the operations of F&B chain, ensuring operational efficiency, high-quality customer service, and business profitability.
Key Accountabilities:
Operational Excellence
Lead and oversee the daily operations of F&B chain, ensuring efficiency, quality, and brand consistency.
Establish a customer-centric culture by integrating guest experience metrics into daily operations.
Enhance service excellence by ensuring rigorous training and adherence to hospitality standards.
Drive cross-functional collaboration with marketing, supply chain, and finance to optimize business results.
Financial & Business Performance
Own P&L responsibility for F&B chain, driving revenue growth and cost optimization.
Develop and implement strategies to increase sales, operational efficiency, and profitability.
Monitor financial reports, forecast trends, and adjust business strategies accordingly.
Identify and execute new revenue opportunities, including partnerships and menu innovations.
People Leadership & Culture Development
Build and lead a high-performing team, fostering a culture of accountability, service excellence, and innovation.
Ensure alignment with the VTI Group/ BU's core values, embedding them into leadership practices.
Oversee talent development, succession planning, and retention strategies to drive long-term growth.
Implement engagement and recognition programs to enhance employee satisfaction and productivity.
Governance & Compliance
Ensure full compliance with local labor laws, food safety regulations, and corporate policies.
Establish audit-ready operations, maintaining the highest standards of health, safety, and ethical business practices.
Proactively manage risks and implement business continuity strategies.
Brand Growth & Expansion Support
Support strategic expansion plans, including NSOs and market entry strategies.
Collaborate with regional and corporate teams to ensure alignment with brand benchmarks.
Conduct market analysis to identify opportunities for brand differentiation and customer engagement.
Strengthen brand positioning by ensuring each branch delivers a seamless and premium guest experience.
Job Requirement
Education:
Bachelor’s or Master’s degree in Business Administration, Hospitality, or a related field.
Experience:
7+ years of experience in F&B management with at least 2 years in a managerial role, preferably with international brands.
Work related skills:
Strong financial acumen and P&L management expertise.
Deep understanding of customer experience metrics and service excellence.
High adaptability in a fast-paced, evolving business environment.
Strong stakeholder management, including corporate leadership and external partners.
Soft skills:
Excellent communication and interpersonal skills to engage teams, stakeholders, and customers.
Problem-solving and critical thinking to navigate operational challenges.
Conflict resolution and negotiation skills to handle employee and customer concerns effectively.
