Business Process Manager

OBJECTIVES

Responsible for mapping processes, enabling process improvements and automation in assigned areas (high complexity level).

Support Unit Head in developing framework and document templates for process management.

COMMUNICATION

- Internal (within VPB FC): With all key stakeholders – IT, Operations, Risk, Finance, Collections, Sales etc.

External (outside VPB FC): Consulting partners/ external vendor to provide service for company

KEY RESPONSIBILITIES

1. Process management

- Create a detailed work plan which identifies and sequences the activities needed to successfully complete the assigned process areas within defined timeline

- Review the process management plan with direct management, stakeholders and revise the schedule as if needed

- Monitor process mapping/improvement plan and report actual progress to Project Review Committee on a regular basis (monthly/bimonthly)

- Map, analysis and evaluate “as-is” business processes. Outline and propose “to-be” business process with improvements, areas for automation

- Coordinate with internal key stakeholders in implementing automation solutions for business processes

- Analyze and monitor implemented changes to business processes related to productivity, quality, cost, time and make adjustments as needed

- Coordinate with Finance Division in performing cost and benefit analysis of improvement / automation of processes

2. Vendor management

- Monitor and verify all budgeted expenditures to vendors in the assigned process areas

- Monitor and evaluate the performance of vendors, including evaluating their performance against KPIs agreed in contracts

- Ensure that vendor delivers according to agreed scope and timeline

3. Other

- Actively seek out new options/ideas to deliver same project expected results with better cost and time-to-market that align with strategy and current business conditions of VPB FC

- Alert management to process management issues such as cost, schedule or scope change

- Providing training and knowledge / experience sharing to other team members

- Consult, share experience with colleagues within same department as well as from other departments regarding process management

- Perform other ad-hoc assigned tasks

- Min. 3 years of working experience in finance (banking, insurance, etc.) sphere, experience in consumer finance industry is a plus

- Min. 5 years of experience in business process management, experience in setting up new Business Process Management unit/ framework is a plus

- Good understanding of technical areas/ operations of finance industry

- Project management tools (Waterfall, Iterative, Agile, Scrum)

- Strong working experience with process mapping tools: IBM Blueworks, Microsoft Visio, yED

- Experience of business process automation

- Experience in managing a team is a plus

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