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Call Center Trainer

Vietnam Concentrix Services Company Limited
Ngày cập nhật: 19/06/2021

Thông Tin Tuyển Dụng

Phúc lợi

  • Laptop
  • Chế độ bảo hiểm
  • Phụ cấp
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Nghỉ phép năm

Mô tả Công việc

  • Train agents on product and process, as and when there are NHT batches
  • Assurance the related admin tasks to facilitate the training
  • Co-ordinate with related department to ensure training plan can be delivered on time: IT dep, Operation Dep, QA Dep.
  • Managing retention during training
  • Maintain good training throughput, by delivering strong knowledge for agents and making them get qualified by client.
  • Work closely with Ops and Quality team design action plans to plug areas of opportunity
  • Conduct weekly refresher training to update knowledge to agent
  • Maintaining Data as per training Processes
  • Making report for training
  • Be able to use training tools and make the best use of them in driving training result
  • Must have the ability to work under pressure & in an fast-moving environment.
  • Must be flexible to being up-skilled on VASS & quality
  • Production hours to be given weekly in the absence of NH training

Yêu Cầu Công Việc

  • At least 02 years experience in the same position at call center industry will be a plus.
  • Must have excellent presentation and communication skills.
  • English fluency
  • Good content delivery and report skills
  • Good interpersonal skills
  • Good Knowledge of basic company policies
  • Proficient with MS Office
  • Good technical knowledge
  • Good with Local Language Fluency.

Thông tin khác

  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

Vietnam Concentrix Services Company Limited mô công ty: 500-999
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with...Chi tiết

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Call Center Trainer

Vietnam Concentrix Services Company Limited

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