Credit Card Planning Executive

Mô tả Công việc

I. Job Summary:

The Job holder is responsible for implementing related activities in card operations, participating in deployment of card system, card operations process and workflow and new technology.

II. Key duties and responsibilities

1. Credit Card Operations (50%)

- Perform daily/monthly credit card operation activities (Issuing, Delivery, Statement, Payment, Credit Shield, etc.)

- Handle card management and issuing system process, coordinating with Card embossing vendor and internal stakeholder if require

- Perform day to day card delivery processes, collaborate with Delivery vendor to response to internal stakeholders on customer requests/complaints received from Sales/Customer Service Units,

- Tracking of Customer service tickets and liaising with vendor and various departments for issue resolutions

- Conduct daily credit shield cancelation request

- Back up for other daily credit card operations activities (Settlement & Chargeback, Instalment conversion, Statement, Payment)

- Monthly process of payment to vendors/partners

- Work with card product and IT system to find solutions for process optimization

2. Credit Card product and service enhancement (20%)

- Work closely with delivery vendor to maintain the good delivery service

- Request added value service to improve the delivery service

- Work with card product and IT system to find solutions for process optimization

3. Customer service process (20%)

- Handle CS ticket and cooperate with Customer service to response customer’s inquiries and issues

- Join-in review and update customer services process (SMS, IVR, customer inquiries and complaints)

- Work closely with related departments/line manager to ensure all operations supports are addressed on new system.

4. Other ad-hoc tasks (10%)

- Perform credit card delivery daily/monthly report,

- Make tracking card issuing report

- Other report & tasks as assigned by line manager