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Customer Service – Order Processing Supervisor

Địa điểm

Hồ Chí Minh

  • Lương

    Cạnh tranh

  • Kinh nghiệm

    3 - 5 Năm

  • Cấp bậc

    Trưởng nhóm / Giám sát

  • Hết hạn nộp


Phúc lợi

  • Laptop
  • Chế độ bảo hiểm
  • Du Lịch
  • Phụ cấp
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Công tác phí
  • Nghỉ phép năm
  • CLB thể thao

Mô tả Công việc

1- Supervise the ORDER processing performance (below details) of team members

  • Receive customers’ orders from Sale team and/or from customers directly, then create Sale Orders (SO) in SAP.
  • Make sure all emails/message are answered on rush orders and expedites and make sure orders completed before cut off time to ensure 100% fulfillment all orders are prepared as required.
  • Sort entered orders; make changes or cancel orders/backorders when required.
  • Manage inventory by checking in-out cargo flow in the warehouse, making a transfer to fulfil stock in own cross docking warehouse in time.
  • Manage daily invoices and current systems applied in the company.
  • Co-ordinate with the internal teams (Sale/Commercial/Warehouse/Finance) to proceed smoothly the whole process of a Sales Order.
  • Ensure good performance on Order Desk function related on-time SO creation, SO accuracy, Customer satisfaction, etc

2- Perform and supervise the Customer Service & Reporting activities  

  • Actively call customers to propose new products and/or specials and products offerings thereby promoting incremental sales. 
  • Respond to inbound customer inquiries for information or customers’ complaints such as ship dates or other questions and co-ordinate with other internal teams to handle until it is solved.
  • Prepare order desk SOPs and other admin tasks for further improvement in order processes.
  • Perform sale report/ operation project as requested by management team.
  • Performs all other essential jobs related duties as required.

Yêu Cầu Công Việc

  • College graduate in related majors.
  • At least 5 years working in Customer service, Warehouse operations or similar position.
  • Preferably a good working knowledge and understanding of SAP system.
  • Self-improvement, teamwork, coordination and working dependently and under high pressure.
  • Detail and result oriented.
  • Ability to speak and write basic English and have good computer skills.
  • Effective communication and interpersonal skills.
  • Working time from Monday to Saturday morning.

Thông tin khác

  • Bằng cấp: Cao đẳng
  • Độ tuổi: Không giới hạn tuổi
  • Lương: Cạnh tranh
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