Customer Service Executive

Mô tả Công việc

KEY RESPONSIBILITIES

Client Communication and Order Management

• Act as primary contact for clients regarding orders, schedules, and follow-ups.
• Receive and validate purchase orders and technical documents.
• Confirm order details internally with Planning, QA, and Production teams.
• Maintain updated order status sheets and client communications.

Production Coordination and Planning Support

• Track production timelines in coordination with Merchandising Manager and Planning.
• Escalate any deviations from confirmed delivery schedules.
• Assist in preparing order summary reports for weekly meetings.
• Liaise with QA and Logistics to ensure shipment readiness.

Forecast and Inventory Coordination

• Monitor and update rolling forecast files per assigned clients.
• Share forecast deviations with Planning and Warehouse to prevent stockout or excess.
• Support master planning data input for regional stock management.

Documentation and ERP System Updates

• Ensure client data, order confirmation, and shipping details are accurately maintained.
• Update internal databases and dashboards in collaboration with Operations.
• Coordinate with Logistics for invoice packing lists and shipment compliance.

Post-Delivery Support

• Track delivery confirmations and PODs.
• Handle basic claims and coordinate with QA and Finance for resolution.
• Maintain strong client relationships through responsive communication.

Yêu Cầu Công Việc

KEY SKILLS AND EXPERIENCE

• Experience: 3+ years in customer service, merchandising, or planning roles in manufacturing or export companies.
• Industry Knowledge: Exposure to OEM/ODM/OBM business models preferred, ideally in furniture or lifestyle products.
• System Fluency: Experience with ERP systems and Excel-based trackers.
• Communication: Strong coordination skills, able to work across departments and with international clients.
• Organization: Highly detail-oriented, able to manage multiple orders and schedules concurrently.
• Problem Solving: Responsive and proactive in identifying and resolving order or client issues.

BENEFITS:

• 14 days leave/year. 
• Salary: Competitive (negotiable based on experience)
• Fully enjoy social insurance, health insurance, and other benefits in accordance with the provisions of the Labor Law and the Company's benefits 
• 13th month salary depend on company revenue and many other attractive forms of bonus
• Provide complete equipment to serve the job
• Culture allows to maximize the abilities and creativity of personnel
• Shuttle bus from HCM to Long An (Duc Hoa Ha)