Head of Agency Recruitment & Activity Management

1. Position Objective:

Develop & implement all necessary, effective platforms to support smoothly daily agency business activities relating to not only Recruitment but also Activity Management to create most professional & efficient recruitment process as well as basic foundation of key activities to develop agents/managers working habits.

2. Roles and Responsibilities:

• Develop short term and long-term plan on function’s structure, process & procedures, in order to accomplish the company/Agency mission as well as Agency Recruitment and Activity Management mission.
• Set clear tasks/ KPIs for each functional member (including all sales position levels) to ensure all areas related to recruiting / activities is properly covered.
• Plan and organize the work of subordinate to ensure those performance objectives established are achieved to support the KPIs.
• Identify business issues relating to recruitment as well as activity management and carry out solutions to fix it up
• Measure & Evaluate all key business indicators of all related activities of each sales team for improvement based on required KPIs.
• Coordinate with Training Team to design proper Recruitment Skills Training program for all agency leaders level (including AD & RD levels) as well as tools to measure basic activities of each team/ levels
• Design & Insure the implement of Activity Management Tools among sales team and evaluate the effectiveness and actual results of each team for better improvement.

1. Function’s Requirement

• Responsible for quality control of recruitment at all positions during the initial period when all positions are recruited from outside.
• Control the implementation of the recruitment process in the sales team to ensure consistency and compliance with the criteria for selecting candidates.
• Coordinate with the sales team to carry out effective recruitment activities as well the basic foundation to ensure the number of new agents in each office.
•  Measure and evaluate indicators of recruitment activities and basic activities in coordination with the training department
• Customize training program for the sales team and frequently review recruitting results with agency leaders.
• Organize regular recruitment workshops to select potential candidates.
• Organize workshops and carry out key activity management among each level of sales force.

2. Financial and Nonfinancial Measures:

2.1. Financial: follow the KPI setting by CAO (follow annual recruitment budget)

2.2. Non-financial: 

• Team work and trustworthy within team and monitoring of team progress
• Quality processes & procedures development
• Respect by team members and agency leaders as a resourceful advisor and leadership
• Identify by other department heads and agency leader as source of effective support resource. 

3. Communication - Requirements (Internal  - External )

• All kind of communication such as telephone, email, meeting one to one, group meeting, training, videoconference.
• Internal: 60% (AD, RD, Agency force and other departments within the agency and company)
• External: 40% (Potential Candidates for interviewing)

4. Minimum Job Requirements: 

• Education: BA, social graduates would be preferred
• Experience: minimum 5 years’ experience in insurance industry, strong knowledge in agency business, sales experiences are preferred.
• Proactive with management sense
• Mature, initiative, customer service oriented, willing and able to learn, teamwork, trustworthy.

• Hình thức: Nhân viên chính thức