Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Ensuring constant data centre functionality
Maintenance of this data centre, or assign maintenance duties to the bank's IT team.
Identify the need for new hardware or software for the data centre to keep it up-to-date and functional.
Protecting sensitive financial data
Coordinates and facilitates IT needs across the bank
Yêu Cầu Công Việc
Bachelor's degree in information technology, computer science or computer engineering Experience with financial technology and security Minimum of 3 years' experience working in IT Ability to stand for long periods of time
Benefits include: Competitive salary Work-life balance environment Professional training and development Free bank services Tuition reimbursement services
Apply online or feel free to contact me directly for more information about this opportunity. Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.