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Techtronic Industries Vietnam (TTI)

IT Technical Support Supervisor - Dong Nai

Techtronic Industries Vietnam (TTI)
Địa điểm

Đồng Nai

  • Lương

    Cạnh tranh

  • Kinh nghiệm

    5 - 10 Năm

  • Cấp bậc

    Trưởng nhóm / Giám sát

  • Hết hạn nộp


Phúc lợi

  • Laptop
  • Chế độ bảo hiểm
  • Phụ cấp
  • Xe đưa đón
  • Chăm sóc sức khỏe
  • Tăng lương
  • Nghỉ phép năm

Mô tả Công việc

  • Lead a team of IT support staffs to provide IT servicesto end-users at TTI's factories in Dau Giay, Dong Nai and other locations whenrequired.
  • Troubleshoot incidents, update information, andrestore/deliver IT service requests within Operational Level Agreements/ServiceLevel Agreements, following ITSM best practices.
    • Monitoring and updating CMDB to ensure IT inventoryaccuracy and up-to-date.Manage and monitor IT assets and software license management.
  • Complying and contributing to IT policies, standards, SOPand guidelines.
  • Collaborate with other IT department, users and vendorsto ensure optimal performance and security of IT systems and devices.
  • Provide training and guidance to users on IT policies andbest practices, promoting knowledge sharing culture.
  • Compliance with Conversation, Feedback and Recognitions(CFRs) method to build up company’s culture.
  • Participate in and contribute to IT-related projects andinitiatives, in alignment with the goals and objectives of the organization.
  • Research and offer in-dept technical solutions forcomplex problems or projects.
  • Evaluating, presenting and discussing with line manageron Objective and Key Results (OKRs)/KPI method in a regular basis.
  • Perform ad-hoc support as assigned

Yêu Cầu Công Việc

  • Degree in Information Technology / Computer Science orequivalent.
  • Certificate in ITIL, MCSA, PMP or CCNA is a plus
  • Minimum 6 years of IT experience and at least 2 years in a supervisory or team lead role, with working experience in the administration of computer operating systems, troubleshooting technical problems in asophisticated IT environment, and supporting IT projects.
  • Having experience working in a manufacturing environment is an advantage.
  • Knowledge of ITIL processes, such as incident, problem, andchange management, is preferred.
  • With experience in Manufacturing Industrial Background and new office/siteinfrastructure setup.
  • Strong sense of responsibility, continuous improvement and able workindependently.
  • Excellent communication, customer service, and problem solving skills
  • Team player with good interpersonal, communication and organizational skills.
  • Demonstrated ability to learn new technology.
  • An above average ability to read, write, and speak English is required

Thông tin khác

  • Bằng cấp: Đại học
  • Độ tuổi: Không giới hạn tuổi
  • Lương: Cạnh tranh
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