Provide a courteous, professional, efficient and flexible service at all times, following MGM’s Standards of Performance.
Have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set. Please note that Master Task Lists are reviewed and changed on a regular bases reflecting change in trends, guest expectations and operating philosophies.
Be entirely flexible and adapt to rotate within the different sub departments of the Rooms Division or any other Department of the Company as assigned.
Perform all duties and tasks when rotated or assigned to another Department as per Master Task List for that Department.
Be fully conversant with all services and facilities offered by the Company.
Perform opening and closing procedures established for the Place of Work as assigned.
Have a thorough understanding and knowledge of all Rooms related service and product and upsell alternatives.
Ensure that the Place of Work and surrounding area is kept clean and organized at all times.
Monitor operating supplies and reduce spoilage and wastage.
Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Company’s policy on Fire, Hygiene, Health and Safety.
Report for duty punctually wearing the correct uniform and name tag at all times.
Maintain a high standard of personal appearance and hygiene at all times.
Maintain a good rapport and working relationship with staff in the outlet and all other departments.
Attend and contribute to all staff meetings, Departmental and Company trainings scheduled and other related activities.
Fully support the Departmental Training Function in the Department assigned.
Undertake any reasonable tasks and secondary duties as assigned by Assistant Manager.
Respond to any changes in the Housekeeping Department function as dictated by the Company.
Project at all times a positive and motivated attitude and exercise self control.
Have a complete understanding of the Income Audit Section in the Operations Manual and Policies & Procedures..
Yêu Cầu Công Việc
At least 3 years relevant experience, with 1 year supervisory level.
Vocational School Certificate is required or equivalent.
Good language skills in English.
Knowledge in PC skills and MS Office Applications.
Must have excellent interpersonal skills to deal effectively with all business contacts, maintain a professional, neat and well-groomed appearance.
Must be able to get along with co-workers and work as a team.
Must be able to work various shifts including weekends and holidays.
Must have excellent leadership and interpersonal skills. Must have a good understanding and working knowledge of garment and supplies technique/equipment.