Team Leadership: Provide leadership and guidance to a team of Online Customer Service Representatives to ensure they deliver exceptional service and meet performance targets.
Respond to Customer Inquiries: Provide prompt and accurate responses to customer inquiries via online messaging channels.
Customer Interaction Oversight: Monitor and review customer interactions conducted by the team to ensure professionalism, courtesy, and adherence to company standards.
Product Knowledge: Acquire and share a basic understanding of our automotive products
Issue Resolution Support: Assist the team in troubleshooting and resolving complex customer issues related to our products or services. As well as respond to messages yourself.
Documentation Management: Oversee and ensure the accurate maintenance of detailed records of customer interactions, including inquiries, complaints, and resolutions, by team members.
Exceptional Proficiency in English: Strong reading, writing, listening, and spoken English skills are essential.
Fast Typing Skills: A minimum typing speed of 40 words per minute (WPM) is required.
Automotive Suspension and Mechanical Experience: While not mandatory, having knowledge in this area is beneficial.
Excellent Communication Skills: Demonstrated ability to communicate effectively, both in writing and verbally.
Strong Problem-Solving Abilities: The capacity to analyze and solve complex customer issues.
Customer-Focused Attitude: A commitment to providing outstanding customer service.
- 14 annual leave days
- Insurance: Social, accident 24/24, health for employees working for more than 6 months
- Annual engagement programs, sports days, environmental days,...
- Internal and external training programs
And other benefits
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