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QUẢN LÝ DỰ ÁN (SUPERVISOR)

Công Ty TNHH Transcosmos Việt Nam
Ngày cập nhật: 26/07/2021

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Phúc lợi

  • Laptop
  • Chế độ bảo hiểm
  • Du Lịch
  • Phụ cấp
  • Chế độ thưởng
  • Đào tạo
  • Tăng lương
  • Công tác phí
  • Nghỉ phép năm

Mô tả Công việc

- Support the Operation Manager (OM) in achieving business goals.

- Manage the day to day operations of project with 30 members.

- Responsible for KPI, reach target of project.

- Be in charge of training for employee.

- Forecasting the volume of workload daily & peak period and design plans to overcome but still maintain good KPIs.

- Fining the gaps in process and offering the best solutions to improve agent’s performance

- Build the contest/reorganization program to motivate outbound capacity.

- Coordinate with other teams/ departments to achieve company's business goals

Yêu Cầu Công Việc

JOB DESCRIPTION:

-          Support the Operation Manager (OM) in achieving business goals.

-          Manage the day to day operations within the support seller team including target driving, quality checking, and staffing needs.

-          Build team spirit for a team with 30 members

-          Process designer and continuously implement new or innovate existing processes to improve KPIs, Customer experiences, Efficiency performance.

-          Support to develop training plan for employee.

-          Forecasting the volume of workload daily & peak period and design plans to overcome but still maintain good KPIs.

-          Fining the gaps in process and offering the best solutions to improve agent’s performance

-          Build the contest/reorganization program to motive outbound capacity.

-          Coordinate with other teams/ departments to achieve company's business goals

JOB REQUIREMENT:

-          Minimum 2 years of experience in supervisor role (specialized in Call Center).

-          Proficiency in English and Vietnamese.

-          Programming language, good Microsoft Office (word, excel, outlook), …

-          Goal better, data-driven, self-motivated leader, can-do attitude, open and supportive mindset

-          Good at planning and organizing, communication, presentation, negotiation, interpersonal and problem solving.

-          Work independently and proactively take on new responsibilities where most needed.

-          Good at data and report to control backlogs & performance.

WORKING HOUR: 09h00~18h00, from Mon to Sat. 

SALARY: negotiation

OTHER BENEFITS:

-          Promotion, salary increase 1 time/year

-          13th month salary

-          Bonus 2 times/year

-          Full Social insurance after 2 months probation

-          Gifts/money in holidays: Lunar New Year, 01/01, 02/09, 30/4&1/5, Mid-Autumn Festival, 08/03, 20/10; Gifts/money for birthday, marriage, giving birth,…

-          Annual health check, annual leave, teambuiling

WORK LOCATION:

VTC Online building, 18 Tam Trinh, Hai Ba Trung, Hanoi

Thông tin khác

  • Bằng cấp: Đại học
  • Độ tuổi: Không giới hạn tuổi
  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

Công Ty TNHH Transcosmos Việt Nam

Qui mô công ty: 100-499
The measure of our client companies’ satisfaction is the measure of value in our company’s existence. We truly aspire to offer client oriented outsourcing...Chi tiết

QUẢN LÝ DỰ ÁN (SUPERVISOR)

Công Ty TNHH Transcosmos Việt Nam

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Giới thiệu về công ty

Công Ty TNHH Transcosmos Việt Nam

Thông Tin Tuyển Dụng

QUẢN LÝ DỰ ÁN (SUPERVISOR)

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