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Địa điểm

Bà Rịa - Vũng Tàu

  • Lương

    Cạnh tranh

  • Kinh nghiệm

    1 - 2 Năm

  • Cấp bậc

    Nhân viên

  • Hết hạn nộp


Mô tả Công việc

  • Provide excellent guest service in handling high call volume while being proficient in the computerized reservations system.
  • Handle hotel room bookings via phone, email, online and group channels. Handle or coordinate bookings for other revenue centers which may include transportation, F&B, spa and golf
  • Maintain education on room availability, rate structure, pricing strategies, revenue management, and promotional programs.
  • Be fluent with a detailed level of knowledge about The Grand Ho Tram Strip’s product and services and act as an ambassador to the hotel when presenting these to potential and return guests.
  • Maximize room revenue through the conversion of telephone calls and emails into sales as well as utilizing up selling techniques.
  • Be flexible in sales technique through offering the right product to the right customer at the right time.
  • Accurate, professional, , friendly and courteous on all guest calls.
  • Handle customer complaints with diplomatic and patient professionalism ensuring their satisfaction and escalating their concerns when you cannot resolve the issue directly.
  • Maintain close work relationships with other departments and their leaders to promote feedback and efficient operations.
  • Make certain that areas of accountability are executed in uncompromised levels. Proper utilization of resources is a must.
  • Ensure all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards.
  • Keep leadership informed on a timely basis of any undue variance from expected results.
  • Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.

Yêu Cầu Công Việc

  • One year working experience is preferred.
  • Vocational School Certificate is preferred.
  • Microsoft Office knowledge and computer skills required.
  • Must present a well-groomed appearance.
  • Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally.  Fluent in English is encouraged.
  • Organized, can multi-task, good problem solving skills and detail-oriented.

Thông tin khác

  • Bằng cấp: Cao đẳng
  • Độ tuổi: Không giới hạn tuổi
  • Lương: Cạnh tranh
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