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Sales Support

Ngày cập nhật: 13/11/2019

Thông Tin Tuyển Dụng

Phúc lợi

  • Máy tính xách tay
  • Bảo hiểm theo quy định
  • Phụ cấp
  • Thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Công tác phí
  • Phụ cấp thâm niên
  • Chế độ nghỉ phép

Mô tả Công việc

* Core Responsibilities

As the Purchasing Officer you will be the responsible for Procurement and Purchasing activities nationally - internally and for TCGold’s customers. This includes:

o Vendor Management:

o Developing and maintaining relationships with current and new Vendors, Distributors, Suppliers and Service Providers.

o Maintaining an internal preferred vendor/supplier/distributor contact list for members of the commercial team

o Management of Vendor, Distributor, Supplier and Service Provider Extranet security. For example single sign on vs unique ID sign in.

Revenue Management

o Provide strategic recommendations including associated business cases;

Order Management:

o Processing and Management of orders within our systems

o Daily updating of ETA’s of on Order items.

o Update the orders daily to achieve order Complete Status

o Saving and logging software items.

o Accuracy of orders:

o All orders and services are accurately entered and recorded in TCGold’s ERP and related accounting packages

o Ensure all deliverables have a properly communicated delivery date/ stock level

o Ensure a level of communication transparency to all involved on projects.

o Making sure jobs are assigned to resources once initial procurement processes are completed.

o Ensure services are being flagged for billing once a delivery or service has been completed

o Annuities Management:

o Manage new Annuity’s to be put into our ERP as orders process and items are provided to the business in conjunction with the annuity process.

o Service Improvement:

o Identify gaps in current business process and opportunities for cost rationalisation as a result of improved process whilst maintaining a key focus on:

o Customer Satisfaction;

o Service level management;

o Operational reporting;

o Governance.

* Key Performance Indicators

1. Customer Service – Ensure baseline Customer satisfaction of at least 80% based on their views of TCGold’s overall performance in Finnance.

2. Accuracy of orders – All purchasing activities maintain an accuracy of 99.9%

3. Commercial responsibility – ensure all purchasing activities are commercially viable for both organization and our customers.

4. Annuity Management – Accuracy of billing data for all billable elements within a given service agreement.

5. Billing – Complete billing processes and making sure the time to recognise order revenue is timely.

Yêu Cầu Công Việc

* English level: Excellence oral English

* Job title: Sales Support/Purchasing Officer

* Work at: Lv1, Hoa Lam Building, 2 Thi Sach, Ben Nghe, District 1, HCMC

* Industry Experience:

Ideally 1-3 years’ experience within the systems integrator/service provider space or IT product reseller or distributor. Previous experience in providing services to SMB/SME’s would be highly regarded.

Relevant industry certifications

-        ITIL – highly regarded

Relevant industry experience

-        Previous Procurement or Purchasing role with an IT&T Systems integrator, Service provider or IT organisation;

-        Previous Sales Support role with an IT&T System Integrator, Service Provider or IT organisation;

-        Successful track record of providing exceptional customer services;

-        Successful track record of providing exceptional internal support services;

-        Previous experiencing in improving internal stake holder satisfaction;

-        Previous experiencing in maintaining and improving vendor/distributor relationships;

-        Previous experience working with a matrix style delivery focused organisation with a focus on customer service.

*Skills & Knowledge

- Diagnosing business needs and sets priorities

- Verbal Communication - Presentation, exceptional telephone, oral communication and customer service skills – writes, speaks and presents information clearly and persuasively across various communications settings.

- Written Communication – Document and manage both internal and external purchasing processes

- Business Acumen, understanding of organisational decision making processes and structures

- Wide industry knowledge of IT vendors, suppliers, their processes and consumption models

- Financially shrewd at all levels including internal and external customer and supplier engagement

- Empathy and customer focus

- Drive for Results – gets things done and delivers

- Capacity Planning – staff and resources

- Clear and logical technical troubleshooting

- Bright, intellectually sharp and rapidly comprehend the current and emerging business and technical environments

- Technical drive and passion and pride in delivering successful projects

- Sound judgment skills and a commitment to ethical decision-making

- Ability to coach and support others e.g. Account Managers and members of the finance team

- Projects a positive and professional representation of TCGold at all times

Thông tin khác

  • Bằng cấp: Đại học
  • Độ tuổi: 23 - 35
  • Giới tính: Nữ
  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty


Qui mô công ty: 40-50
TCGold Vietnam provides staffing solutions for clients around the world in industries: IT/Software Development, Design, Art Production and Business Support....Chi tiết

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