Sales Trainer (Kids English School System)

Mô tả Công việc

1. Training program design and implementation

• Identify training requirements in line with the different roles' expectation

• Collaborate with KUVN stakeholders, L&D Share Services design and develop training material meeting the needs of the training requirements

• Ensure that the school policies and procedures are integrated into the training material and timely updated

• In collaboration with the KUVN, L&D Share Services design and implement training programs for the KUVN team within the digital training platform of the school, and enable compliance monitoring

• Report the planning and outcomes of the training programs on monthly basis

• Consistently review and refresh the training material and techniques to improve training effectiveness

• Work with the Marketing department to update all Sales collaterals necessary for in center and online Sales presentations

2. Training requirement identification, planning and delivery

• In collaboration with KUVN stakeholders, L&D Share Services develop a standard evaluation template that can be used at center level on consistent basis

• Identify the training needs for each center on monthly basis in alignment with the Center Manager while considering all aspects of the center team role description

• Define the training scope / sessions covered by the center vs. the trainer

• Schedule a monthly training agenda for each center

• Feedback to the Center Manager on the outcome of the training sessions occurring in their centers and follow-up on the compliance of the centers on the trainings they are assigned

• Manage and maintain in-house training facilities and equipment

3. Process and system improvement and managerial support

• Participate to cross-functional projects aimed at streamlining the processes of the organisation

• Propose system improvement to the Business Analysis Specialist

• Support the preparation of the training material for all changes in policies, processes or system updates

• Participate to the end of probation review sessions with the KUVN stakeholders and HR

• Participate to monthly team members performance reviews with the KUVN stakeholders, L&D Shared Services and HR

• Support management leadership in other managerial tasks aimed at improving operation effectiveness for the school