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Team Leader

Vietnam Concentrix Services Company Limited
Ngày cập nhật: 17/04/2021

Thông Tin Tuyển Dụng

Phúc lợi

  • Chế độ bảo hiểm
  • Phụ cấp
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương
  • Công tác phí
  • Phụ cấp thâm niên
  • Nghỉ phép năm

Mô tả Công việc

  • Take an active role in meeting the SLAs.
  • Analyze team metrics in a detailed and timely manner; proactively monitor trends of Service Measures and escalate any potential service and performance risks
  • Monitor compliance in following Client policies/practices.
  • Monitor and drive Operational Excellence in day to day operations within the team.
  • Provide relevant stakeholders with real time update of the on the ground situation and escalate potential failures early on
  • Ensure up-to-date knowledge of Client's policies, statutory requirements and special handling procedures exists within the team.
  • Work with the stakeholders to ensure that complex issues/problems effecting team productivity etc. resolved at the earliest.
  • Ensure that deadlines and quality standards are met daily
  • Drive process improvement
  • Lead and sustain a positive work environment that fosters team performance through own work and behavior.
  • Assess impact of performance lapses and drive gap-bridging requirements, training, process correction etc.
  • Proactively anticipate high impact failures and suggest preventative action.
  • Ensures that all the above responsibilities occur in accordance with the Statement

Yêu Cầu Công Việc

  • Must be Able to Lead a Mapping Team
  • Passion for improving Map user experience
  • Hands on experience on Maps, and perform routine data management        tasks, such as Attribute creation and correction, queries and editing in GIS  to ensure GIS data accuracy, integrity, and completeness.
  • Clear understanding of Client's provided sources and should be able to explain to the larger audience and higher management 
  • Understand and able to define POI specific policies as per Client                requirements
  • Good knowledge of spreadsheets and word documents 
  • Experience in metric driven rigorous process for an operations service,      preferably in in mapping domain and POI work experience will have added advantage
  • Experience/Knowledge in mapping (Editing, Validating POI’s          navigation) is required 
  • Experience with using online search/Websites, Imagery and other provided sources
  • Ability to understand map and be familiar with maps operations and            location-based services 
  • Possess of excellent analytical skills and team player skills 
  • Should be able to communicate fluently in english. 

Thông tin khác

  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

Vietnam Concentrix Services Company Limited mô công ty: 500-999
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with...Chi tiết

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