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Transcosmos - Assistant Manager (Call Center)

Công Ty TNHH TransCosmos Việt Nam
Ngày cập nhật: 15/07/2021

Thông Tin Tuyển Dụng

Phúc lợi

  • Chế độ bảo hiểm
  • Du Lịch
  • Chế độ thưởng
  • Chăm sóc sức khỏe
  • Đào tạo
  • Tăng lương

Mô tả Công việc

  • Managing an Outbound team comprises of Team Leaders, Trainer, QA and Telesales agents in all aspects of a call center context.
  • Supervising a dynamic team to support transcosmos’ Client managed services to team members through rostering, monitoring, briefing, coaching, and others.
  • Planning and executing strategically Operation through forecasting, rostering, monitoring, briefing, coaching, and others.
  • Taking decision about problems that occurred in the entire program that supports service Contact Center transcosmos’ Client and its analysis.
  • Reporting to OM/General Manager/CC Director for any abnormalities in operation
  • Responsible for monitoring Telesales agents in terms of quality and quantity to meet operational requirements from Clients
  • Handling escalation cases from customers to ensure due process is adhered properly with highest customer service oriented mindset
  • Following and making sure all team members are actively involved activities Service Improvement and Motivation Program
  • Taking part in improving quality of all units in CX & System within agreed development period
  • Making sure all team members are actively involved and work closely to achieve team and individual KPIs
  • Developing personal performance and team members such as training, briefings, seeking information latest, and others
  • Monitoring, make sure all member of team actively involved in the activities of Quality Service Management and Assessments
  • Doing the responsibility and authority in accordance with the business processes defined by transcosmos’ Client
  • Provide Activity Report as Team performance report daily, weekly and monthly bases.
  • Attending Weekly Meeting with Clients to share insights and highlights of operation.

Yêu Cầu Công Việc

  • Minimum 2 years of experience in supervisor role (specialized in Call Center)
  • Good at English
  • Project management experience, able to work independently on multiple concurrent initiatives
  • Strong personality and leadership
  • Moderate ability to identify and analyze data for trends and forecast
  • Intermediate to advanced reporting skills

Thông tin khác

  • Độ tuổi: Không giới hạn tuổi
  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

Công Ty TNHH TransCosmos Việt Nam

Qui mô công ty: 100-499
The measure of our client companies’ satisfaction is the measure of value in our company’s existence. We truly aspire to offer client oriented outsourcing...Chi tiết

Transcosmos - Assistant Manager (Call Center)

Công Ty TNHH TransCosmos Việt Nam

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