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Unit Head of Strategy Management & Reporting - Digital Channel

FE CREDIT
Ngày cập nhật: 19/04/2021

Thông Tin Tuyển Dụng

Mô tả Công việc

OBJECTIVES

Responsible for proposing strategy for partnership management of digital cooperation, managing and proposing customer journey suitable with partner ecosystem, and financial and managerial reporting specialized in digital cooperation business contributing to the development of Whitelabel Channel

COMMUNICATION

  • Internal: All key stakeholders of projects

- Cooperate with key stakeholders to create and implement business requirements as well as assigned functional tasks of the Department

- Establish and maintain close rapport with all relevant parties such as other departments, divisions, business units to obtain support in delivering desired deliverables.

  • External: Vendors

Implement and manage product offers and customer process and deliver desired deliverables as per requests of BOM

KEY RESPONSIBILITIES

Leadership Responsibilities

  • Coach and develop team members, and influence them to take accountability for their assigned work
  • Collect best practice and share with units and staff to ensure high caliber of staff
  • Build talent and capabilities within the taskforce department

Strategy and customer experience Management regarding to Digital Cooperation

  • Reseach & establish roadmap, sales strategy with various partners to diversify VPB FC ecosystem for customers on multiple Whitelabel partners/ channels
  • Work with Partners to ensure an optimized customer experience, especially to customer journeys on online (mobile) application (using VPB FC or partner’s platform)
  • Responsible for conducting UAT, supervising & monitoring to ensure the journey operation functions effectively. Working with IT Division, Marketing Center… to build/optimize customer journey

Reporting and Analytics

  • Responsible for providing sale performance & analysis reports, P&L reports, and others as requested under the scope of Whitelabel partners/channels
  • Coordinating with internal departments as well as Finance division to build the sales plan & budget yearly
  • Monitoring & supervising actual monthly expenses upon planning by partners/channels to ensure all expenses items are recorded correctly & appropriately

Daily BAU Responsibilities

  • Identify and propose solutions to solve day-to-day business and project issues
  • Escalate the issue to higher level to make sure problem quickly solved
  • Proactively proposed practical solution to fix the issues
  • Any additional ad-hoc tasks as required

Yêu Cầu Công Việc

Education

Bachelor Degree with majors: Business Management, Finance, Economics

Experience

  • Min. 5 year of working experience in finance (banking, insurance, investment, etc.)
  • Min. 3 years of working experience in financial strategic management & planning (related to digital is an advantage)

Skills

  • Excellent interpersonal and communication skills (including fluent in English and Vietnamese)
  • Computer Skills: skills in Microsoft Office applications (Powerpoint, Project)
  • Good communication and presentation skill
  • Time management
  • People management skill
  • Problem solving and negotiation skill
  • Ability to work under high pressure
  • Good understanding of intra-department functions and operations and ability to work in a team environment.
  • Strong understanding of sales, product and process & marketing knowledge
  • Good project management skills with discipline to see through the completion of initiatives

Thông tin khác

  • Hình thức: Nhân viên chính thức

Giới thiệu về công ty

FE CREDIT

https://career.fecredit.com.vn/Qui mô công ty: 10.000 - 15.000
We were founded as Consumer Finance Division of Vietnam Prosperity Joint-Stock Commercial Bank (VPBank). In 2015, we successfully transferred to an...Chi tiết

Unit Head of Strategy Management & Reporting - Digital Channel

FE CREDIT

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