AC Technician Leader

Job Description

Support warranty stations

-     Promote stations to quickly perform warranty cases

-     Technical consulting for technicians

-     Training in dialogue skills with customers and technical knowledge relatedto products

-     Resolve station requests and complaints related to repair fees

Support Call Center

-     Advise on solutions to resolve warranty-related issues when requested bythe Call Center

-     Monitor the progress of warranty cases

-     Support spare part Dept:

-     Monitor the number of components

-     Training spare parts department staff

-     Consulting on solutions to problems related to components

-     Circuit board repair

Support Salesman, KeyAccount Store:

-     Respond to requests and complaints from sales staff and customers

-     Consulting business staff

Make technical report,propose spare part

-     Report technical issues related to the product

-     Propose solutions for production-related errors.

-     Propose HQ to provide components

Carry out warrantycenter warehouse management & the requests of the ASS Manager

-       Evaluate, repair, and classify machine

-       Manage the number of machines at the warranty warehouse

-       Translating and drafting technical documents

-       Consulting and compiling policies related to warranty

-       Service monthly meeting