Academic Coach (Cố Vấn Học Tập) - Online Center

Job Description

1/ Academic Support:

• Monitor and ensure students' learning success by coaching, motivating, and providing feedback based on the Wall Street English (WSE) Method.
• Plan study schedules, book classes, and meet students regularly to track progress and maintain engagement.
• Teach classes, workshops, and clubs to boost language skills while creating a vibrant learning atmosphere.
• Collaborate with teachers to address students’ weaknesses and maintain educational integrity.
• Use KPIs to identify and address early learning issues proactively.

2/ Booking & Schedule Optimization:

• Handle class bookings and optimize schedules for assigned students.
• Provide tailored study advice and follow-up regularly, updating progress in the CRM system.

3/ Event Coordination:

• Assist in planning and decorating events at the center and managing guest registration.
• Coordinate with marketing for event-related signage and implementation.

4/ Student Engagement:

• Build strong relationships with students, maintaining trust and motivation throughout their journey.
• Address feedback, resolve complaints, and ensure students remain engaged and satisfied.
• Create a fun, total-English environment and proactively add value to students’ experiences.

5/ Internal Revenue:

• Partner with Educational Consultants to identify upselling and referral opportunities.
• Support contract renewals by showcasing students’ progress and setting appointments for discussions.

Job Requirement

• Energetic, positive, friendly and professional
• High level of emotional intelligence
• Committed to inspiring and motivating people from a variety of backgrounds.
• Passionate about education, languages and providing excellent customer service.
• Driven by the improvement and success of your students.
• Growth-mindset oriented and committed to continual professional development.