Account Executive

Job Description

1. Merchant Account Creation:
- Receive information via email to create accounts and submit forms for customers.
- Ensure all provided information is complete and accurate, finalize the account creation process, and hand over to the relevant department.
- Accurately input customer information into the company’s CRM system.

2. Account Management:
- Monitor and maintain customer accounts.
- Update customer details such as banking information, tax registration name, store information, etc., as changes occur.
- Handle account cancellation requests following established procedures.
- Address customer issues related to documentation and paperwork.

3. Complaint Handling:
- Listen to customer complaints when matters are escalated.
- Investigate issues and collaborate with other departments to propose solutions for customers.

Job Requirement

•  Academic background in Business Administration, Finance, Economics, or a related field is preferred.
• Have experience in account management, customer service, or a similar role.
• Experience working with CRM systems and managing customer information.
• Excellent organizational and multitasking skills to handle account creation and management efficiently.
• Strong attention to detail to ensure accuracy in customer information and documentation.
• Effective communication skills, both verbal and written, to interact with customers and collaborate with internal departments.
• Problem-solving and conflict-resolution skills for handling escalated complaints.
• Prior experience in handling customer complaints or escalations is an advantage.
• Customer-oriented mindset with the ability to empathize with and support customers.
• Proficiency in English is required (for communication, documentation, and CRM usage).
• Willing to work night shifts to align with U.S. hours.

Working hours: Monday to Friday (from 22:00 to 7:00).