[AEON LONG BIÊN] TRƯỞNG BỘ PHẬN THU NGÂN & DỊCH VỤ KHÁCH HÀNG

Job Description

• Customer Service activities
  - Build and maintain relationship with all at management level of each departments to facilitate the efficient escalation and thorough resolution of Customer issues.
  - Daily interact with customers, listen to customer voice and directly answer their queries and/or resolve all the complaints.
  - Ensure that all correspondence (faxes, mails, letters) are handled properly & on timely basic and according to set standards in order to maintain quality customer service.
  - Compile Customer Complaints letters and make report for the Management.
• Cashiering activities
  - Safeguard and control all forms of money such as: cash, gift vouchers, coupons, stamps in accordance with company policies.
  - Ensure all Point of Sale (POS) tools and equipment are well maintained and in good working condition.
  - Be aware of and effectively communicate the following to Cashier staff in daily briefing session:
  • Current sales promotions
  • Any update in cashiering procedures, store security practices
  - Investigate and correct errors made at the cash registers in a timely manner.
  - Identify cashier’s performance issues (if any); develop plans to enhance overall cashier performance and work towards the plan.
• Manpower Management
  - Optimize people productivity by manpower planning and implementation between CS division and Cashier division to achieve target and maximum productivity.
  - Ensure efficient leadership to direct the Line/Department towards Company’s business strategies.
  - Monitor subordinates’ attendance and attire.
  - Be responsible for subordinates’ performance.
  - Take part in recruitment & selection activities for Line/Department’s staffing.n-Motivate, training and develop staff in order to encourage their professional development.
  - Identify potential staff for succession planning purposes.
  - Build and promote team work spirit
• Rules and Regulations
  - Follow all working procedures, the company’s policies, rules and regulations.
  - Check, monitor, remind and guide all subordinate to follow the rules and regulations.
• Other duties
  - Other tasks or responsibilities as assigned by Store Manager or Senior General Manager - Merchandising