1.AEON Card activities - Monitor money, all kind of voucher, promotional goods, promotion gift to make sure they are used properly and for right purposes. - Brief all subordinates about promotion schemes to ensure clear understanding and proper execution. - Oversee the resolution of any arising issues regarding locker, VAT invoices and customer point scheme. - Daily monitor and ensure all working tools and equipment of the section are adequate and in good conditions. - Resolve customers’ complaints raised by subordinates. -Monitor all kinds of AEON card section’s reports.
2.Manpower management - Plan Monthly Division’s duty roster and manpower schedule. - Ensure sufficient manpower during business in ad-hoc situations. - Monitor Group Leader(s), General Staff’s attendance and attire. - Approve duty roster, shift plan raised by Group Leader(s). - Be responsible for Group Leader(s) and General Staff’s performance. - Take part in recruitment & selection activities for Division’s staffing. - Motivate, training and develop staff in order to encourage their professional development. - Identify potential staff for succession planning purposes. - Build and promote team work spirit.
3.Rules and Regulations - Follow all working procedures, the company’s policies, rules and regulations. - Check, monitor, remind and guide Group Leader(s), General Staff to follow the rules and regulations.
4.Other duties - Opening & closing Store. - Be on duty and act as Line Manager’s roles when Line Manager’s not present at work (i.e. is on leave or on business trip). - Other tasks or responsibilities as assigned by direct Line Manager and Store Manager.
Job Requirement
Good communication skills.
Good command of verbal English
Have a polite, tactful and friendly attitude
Have good understanding of the needs of customers
Teamwork skill: Actively promote team work.
Service orientation: customer service minded
Leadership: Acting leadership by example.
Persuasion: Ability to persuade others in specific situations.
Computer literate: Word, Excel, Powerpoint
Reasoning ability: Ability to definite problems. Ability to solve