[AEON Tạ Quang Bửu] - Trưởng Nhóm Chăm Sóc Khách Hàng

Job Description

1. AEON Card activities (40%):
- Make sure money, all kind of voucher, promotional goods, promotion gift are used properly and for right purposes.
- Brief all subordinates about promotion schemes to ensure clear understanding and proper execution.
- Directly resolve/ support subordinates to resolve any arising issues regarding locker, VAT invoices and customer point scheme.
- Daily check and ensure all working tools and equipment of the section are adequate and in good conditions.
- Instruct subordinate how to use working tools and equipment.
- Directly resolve /Support subordinates to resolve customers’ complaints.
- Make all kinds of AEON card section’s reports upon request by Division Leader/Customer Service Manager.

2. Manpower management (40%):
- Plan and prepare duty roster, shift plan and assign subordinates on duty.
- Ensure sufficient Customer Service manpower during business in ad-hoc situations.
- Ensure General Staff’s attendance and attire.
- Be responsible for General Staff’s performance.
- Identify and reduce unnecessary tasks to increase staff productivity.
- Regularly train and motivate subordinates in daily works.
- Identify potential staff for succession planning purposes.
- Build and promote teamwork spirit.

3. Rules and Regulations (10%):
- Follow all working procedures, the company’s policies, rules and regulations.
- Check, monitor, remind and guide General Staff to follow the rules and regulations.

4. Other duties (10%):
- Support other departments as necessary.
- Other tasks or responsibilities as assigned by Division Leader – AEON Card, Line Manager and Store Manager.