21/06/2024
Sales / Business Development , Electrical / Electronics , Maintenance
Permanent
9 Mil - 12 Mil VND
1 - 2 Years
Experienced (Non - Manager)
21/07/2024
As an AfterSales Specialist, you'll be the first point of contact for customers seeking assistance with Ly Gia Vien's products and services. You'll provide technical support, manage warranty claims and service requests, and ensure a positive customer experience. Your ability to troubleshoot issues, communicate effectively, and provide solutions will be critical to maintaining customer satisfaction and loyalty.
Technical Support: Provide technical assistance and troubleshooting for customers via phone, email, or online chat.
Warranty & Service: Process warranty claims and service requests, coordinating with relevant teams to ensure timely resolution.
Customer Communication: Maintain clear and professional communication with customers throughout the support process.
Record Keeping: Accurately document customer interactions and transactions in Salesforce CRM.
Feedback Collection: Gather feedback from customers to identify areas for improvement in products and services.
1-2 years of experience in Technical Support, After-Sales Service, Customer Service
Technical knowledge of the beverage and culinary equipment products.
Technical aptitude and ability to learn new products quickly.
Proficiency in Salesforce CRM and other relevant software.
Excellent communication and and problem-solving skills
Thưởng Performances. Thưởng Lễ/Tết theo chính sách Công ty
Tham gia đầy đủ BHXH-BHYT-BHTN full lương
Cấp phát đồng phục, công cụ làm việc
Du lịch Công ty hằng năm
Hưởng 01 ngày phép/tháng
Nghỉ Lễ, Tết theo quy định Nhà nước
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