Aircraft Handling/ Warehouse Handling Expert

Job Description

Goals/Purpose

The Aircraft Handling/Warehouse Handling Expert is responsible for managing all Cargo Operation affairs and to maintain service standards as defined under LCAG guidelines. S/he is

also responsible for ensuring all handling agent staff are trained to LCAG standards, cross skills ability achievement and maintaining analysis of costs/budget achievement and performance .

General Tasks (short)

Within the operational targets set by Manager Handling F/GC-H or Head of Sales & Handling F/GC the Aircraft Handling/ Warehouse Handling Expert performs the following duties:

Operations and Warehouse Handling

· Support the implementation of the local/regional operations business plan,

· Support the implementation of local/regional measures meant for the support of the worldwide handling strategy,

· Assists in the analysis of cost/budget achievements/service element and

performance,

· Monitors the operational performance for all aspects of the LCAG product,

· Continuously develops process improvements within export and import cargo services, in close cooperation with the key interfaces,

· Liaises with the GHA to encourage ongoing communication and promote desired service levels,

· Monitors the performance of subcontractors to ensure required performance levels and requests required corrective action,

· Assists in the management of all Warehouse installations, including stock keeping

and functional control,

· Takes responsibility for handling of mail OAL, DGR storage, DGR training, FAA and TSA regulations, warehouse/weight and volume checks and any irregularities,

· Issues written and verbal communication to LCAG customer base involving Imports/Exports, Express and special product issues,

· Works according to documented Quality Manual procedures, takes responsibility for

the quality system, and promotes a preventative culture using the tools provided,

· Reports and coordinates of all handling issues with key interfaces

· Assists in the management of all warehouse affairs and documentation, including handling of flights and trucks, storage of cargo, physical acceptance and delivery of cargo. In charge of equipment/ULD’s (unit loading device) other loading material,

General

· Adheres to all published LCAG network & performance standards,

· Implements continuous process improvements within area of responsibility,

· Optimizes the means of communication between local units & key interfaces

· Leads the team, promotes and ensures people development incl. employee evaluations

· Ensures the highest possible standards of health & safety, efficiency and cleanliness,

· Performs all other duties assigned or delegated by supervisors.

Local market-specific responsibilities

· Functional lead of the Lufthansa Cargo team Handling and Warehouse in Ho Chi Minh City

· Actively manage the handling related service providers (e.g. warehouse and ramp service provider)

· Act as key interface to authorities like the airport authority, security, immigration and customs

· Continuously monitor, adopt and implementation of local regulations and related laws

· Coordinate handling and operational topics with partners like Interlining with Other Airlines

· Internal and External Audit preparation and follow up

Job Requirement

Job Profile:

Education: 

High school diploma/GED

Bachelor

University Degree or equivalent higher education diploma

Work experience

Professional Experience

3-6 years’ export and import warehouse operations experience. Knowledge of warehouse and logistics management

Technical competencies

Language: English

Other local language

German: Desirable

Qualification according to CHM / GOM

Computer literate

Others (please rate**):

Analytical skills/ Business sense/ Cost consciousness/Detail oriented/Innovation/Communication skills/Understanding of mathematical concepts/Problem Solving/Project Management/Quality consciousness/ Productivity driven/ Reasoning Ability/ Safety and Security/ Strategic Thinking/ Leadership skills/ Ability to work under pressure/ Flexibility/ Adaptability/Independence/Assimilation/ Initiative/ Change Management/ Intercultural awareness/ Oral communication/ Interpersonal skills/ Written communication/ Judgement/ Conceptual thinking/ Procedure/ Management skills/ Conflict management skills/ Negotiating skills/ Customer orientation/ Professionalism/ Customer service/ Reliability/ Commitment/ Responsibility Corporate awareness/ Team Work/ Delegation