[ALDO] CRM & Partnership Specialist

Job Description

1. Develop and implement an annual Customer Care Plan for each brand to retain old customers and increase the rate of returning old customers.

• Coordinate with the Customer Service Department to develop Customer Loyalty programs and budgets for customer groups.
• Monitor, deploy and evaluate Customer Loyalty programs and activities.
• Collect, track and evaluate customer data throughout the entire business system.
• Analyze and manage customer information.
• Build & implement customer care activities, maintain loyalty throughout the system.
• Deploy and coordinate with other department to deliver of effective customer activities.

2. General Duties: Coordinate with the Company/relevant branches/stores to resolve customer complaints for each specific case and issue system warnings to improve the quality of customer service at the system.

3. Partnership Activity: Expand and develop new customers & new revenue sources through building Partnership activities.

4. Improve customer experience - CX:
- Build and deploy general CX activities throughout the system and specific activities in each region to improve customer experience.
- Coordinate with departments and stores to build and implement solutions to improve Voice of customer index.
- Effective CX budget management

5. Other tasks as directed by superiors

Job Requirement

• Bachelor degree in Business Management, Marketing or related field
• At least 3 year of experience in the same position, fashion retail industry experience preferred
• Have knowledge about customers, physoclogy and experience in CRM functions.
• Computer soft skills.
• Able to work under high pressure environment and work efficiently to meet deadlines
• Ability to work independently or good sense of team-work
• Negotiation, communication and interview skills
• Good control of documents