Assistant Tech & Service Manager

Job Description

Report to : Country Head

Subordinate : Service Executives, Supervisor, Assistant Supervisor Responsibilities:

a. To set short-term departmental objectives and implementation plan.

b. To review TS departmental processes from time to time.

c. To monitor monthly sales target is achieved.

d. To assist TS & CR in handling customer enquiries and complaints.

e. To ensure brought-in repair set are not pending more than 1 day.

f. To ensure timely submission of cash and cheque collection.

g. To ensure debts are managed per set target.

h. To ensure timely and adequate dissemination of technical service information and service activities.

i. To liaise with Admin on company vehicles maintenance.

j. To ensure stock are well managed to minimise service interruption.

k. To initiate and promote improvement in services or processes

l. To broaden service network to meet market requirement.

m. To ensure accuracy of branch spare part inventory are maintained.

n. To liaise with Admin and HR on recruitment and manpower needs

o. To identify training and ensure staff are adequately skilled.

p. To prepare department budget and ensure it is well managed

q. To execute any other job functions as assigned by superior.

Authority:

a. Approval to resolve customer complaint.

b. Approve Staff claim, Cash Bill Collection List, PRF, GRF, IPR & Staff Request.

c. To approve selection of sub-contractors

d. Approve purchase per authorised limit

e. Access and control branches’ store. (Branch)

Job Requirement

Qualification and Experience :

a. Degree in Technical discipline and with 2 years management experience

b. Higher Diploma in technical discipline and 5 years management experience

c. Minimum 5 years of relevant experience in technical field

d. Demonstrated strong leadership qualities

e. Having business acumen

d. Possess good problem solving and interpersonal skills

f. Good English communication skills

Knowledge and Skill:

a. Reverse Osmosis and filtration technology

b. Root cause and Failure Analysis skill

c. Problem Solving skill and methodology

d. Developing team for performance

e. Familiar with ISO requirement