Brand Trainer (MOTHERCARE & OVS)

Job Description

TRAINING ROLE

• Identify The Training Needs Of The Organization Through Job Analysis (Store Level), Career Paths (Store Level), And Consultation With Operations Team.
• Drive Brand Values And Philosophy Through All Training Activities: Seasonal Update, Brand Orientation, Sales Skills Workshop, & Leadership Skills Training.
• Implement Effective, Inspiring, Motivating, And Practical Training Methods: In-Classroom, In-Store, Outdoor…
• Effectively Manage The Monthly Allocated Training Budget.
• Assess Employees’ Standard: Knowledge (Ops, Product & Vm), Sales Skills, And Retail KPIs Performance To Identify What Are The Must Improvement Points.
• Receive and Resolve All The Customer Service Feedback From Customers, Operations, and Store Teams.
• Continuously Tailor Training Programs Following Demands From The Brand Team To Fit With The Market Changes.
• Suggest Training Programs Or Guide Store Staff Recruit More New Loyalty Membership.
• Collaborate With the Operations Team To Guide And Train Employees In Skills Related To Loyalty Member Care & Cashier Service.
• Select And Manage Resources, Including Working With Both Internal Employees And Training Vendors To Develop And Deliver Training.

RETAIL ROLE

• Update Fashion Trends And Fashion-Related News In The World To Store Team And Office Team
• Collaborate With the Operations Team To Guide And Train Employees In Skills Related To Loyalty Member Care & Cashier Service.
• Take Part In Buying Procedures To Enhancing Brand Insights For The Seasonal Product Training"
• Monitor And Comment On Staff's Retail KPIs Standard Every Week And Suggest Training, And Coaching In Time.
• Develop CSI (Customer Satisfaction Index) Mechanism Inside The Store For The Customers To Give Feedback About Their Shopping Experiences.

TEAMWORK

• Actively Combine And Work As A Team With Other Departments To Understand The Company's Working Culture And Business Orientation.
• Effectively Communicate With Team Members, Trainers, And Management.
• Actively Engage And Connect With Store Employees Through The Process Of Meeting And Chatting At Stores And Offices.

REPORT

• Weekly W.I.P Update (monitor and update weekly work completion progress).
• Weekly Staff's Retail KPIs Review (weekly sales quality tracking of employees).
• Monthly Online Testing Recap (staff knowledge quality status).
• Monthly Store Check Recap (feedback when checking the quality of staff at the store).
• Monthly Training Activities Recap (summary of training activities taking place in the month and plans for the next month).
• Monthly KPIs Review with Training Manager.
• Quarterly Training Activites Recap.
• Every half Year Training Activities Recap.
• Yearly Training Activities Recap & Next Year Planning.