Business Analyst (CRM Knowledge)

Benefits

• Laptop
• Insurance
• Travel
• Allowances
• Uniform
• Incentive bonus
• Healthcare
• Training Scheme
• Salary review
• Business Expense
• Annual Leave

Job Requirement

• Drive consistent usage of CRM system and adherence to sales processes.
• Lead communication for platform and process changes.
• Attention to detail, to manage the integrity of the CRM data.
• Create documentation on case resolution in order to facilitate knowledge sharing with team members.
• Must be able to work independently and be team-oriented, reliable, and dependable.
• Knowledge of SQL/ Database/ API to "Oversee CRM data governance” which will include:

           - Data standards

           - Data audit

           - Data structures

           - User access rights

           - Reporting

• Experience with HubSpot/ Creatio or similar marketing automation system is plus.
• Ability to think critically, identify solutions and deliver recommendations based on data and analysis.
• Patience when handling difficult user cases.
• Basic English communication skills. (TOEIC 500, WSE level 9/20 or equivalent English levels)

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