Business Travel Specialist

Job Description

The Travel Specialist is responsible for analyzing, scheduling, arranging, and coordinating business travel for/by associates. This includes all corporate travelers throughout all facilities. The Travel Specialist is accountable for accurate and well-planned trips that get associates and company executives where they need to be in a safe and effective manner while ensuring policy compliance.

• Address travel requests and inquiries that are emailed or phoned into the Travel Department.

• Counsel clients on efficient routes, lowest available airfares, and travel products and/or services, while maintaining excellent client relations.

• Process domestic and international travel requests per the Travel department's standard procedure.

• Work as a team to review and work online queues with the Global Distribution System (GDS).

• Maintain own agent queues within the Global Distribution System (GDS) daily.

• Assist with questions for the Company's Travel Online Booking Tool.

• Ensure optimum customer service through effective use of computer systems and positive telephone techniques, including the ability to use the Internet effectively to service client needs.

• Accurately prepare passports and visas for all international travelers, updating passport spreadsheet as needed.

• Register international travelers with designated embassy(s) prior to departure and maintain file.

• Work under pressure and effectively multi-task while maintaining professional rapport with all Ashley and Non-Ashley associates.

• Maintain a favorable working relationship with co-workers in all departments to foster an environment of trust and mutual respect. Negotiate group bookings in the manner most advantageous to the company and those traveling.

• Represent the Company in preparing and extending invitation letters to overseas office employees and other business professionals requesting visit Ashley facilities.

• Demonstrate the Company's Core and Growth Values in the performance of all job functions.