Recruiting Call Center Team leader (relocate to Malaysia) at Vietnam Concentrix Services Company Limited 2025

Tìm việc dễ dàng...

Location

Kuala Lumpur

Benefits

Manage employment status of call center associates, including transfers, promotions, and regularizations.
Exercise independent judgment in implementing management policies.
Manage employment status, addressing misconduct, and ensuring policy compliance.
Support and manage programs with other Team Leaders and Managers.
Provide input into selecting, training, developing, and appraising workgroups according to policies and legal requirements.
Manage team performance and deliver performance appraisals.
Operate in a managerial role with trust and confidence

Experience in Operations or Quality, with a strong understanding of KPIs and Quality RCA.
Expertise in client and people management, change management, reporting, and analytics.
At least 1+ years of Team Leader experience.
Preferred Vietnamese language proficiency for expats.
Working location is Malaysia, specifically at KL Sentral.
Operate in a 24x7 environment, managing a team of 20-25.
Comfortable with content moderation and proficient in English (B2 level).