Campus Call Admissions Counselor

Job Description

1. Set Up & Preparation for New Student Recruitment Activities:

- Ensure sales kits & documents (brochures, financial policy, information sheet, enrolment form, school rules, parents handbook…) for potential parents & students are available.

2. Consult Parents Through Telephone and Book Appointments to Visit School

- Receive digital contacts daily, conduct telephone consultations timely and effectively to parents, send sales materials after call consultations, and convince Parents to visit the school. Make sure all contacts are called timely as appointed time and there are no overdue tasks.

- Strictly follow up with parents to convert contacts into qualified contacts, inquiries, and visits and update Salesforce on time according to admissions procedures and follow-up rules. Ensure the KPI of conversion rates from pre-qualified to qualified contacts and from qualified contacts to visits.

- Smoothly coordinate with Campus Admissions Counselors (CCAs) to schedule appointments for visitors. Ensure timely updates to Salesforce and inform Campus Admissions Counselors (CCAs) and the Campus Admission Manager. Ensure that appointments are arranged reasonably to provide the best experience for parents and achieve high-efficiency opportunities to convert from visitors to new students.

- Timely & closely coordinated with Campus Admissions Counselors (CCAs), clearly communicated to transfer students’ personalities, academic backgrounds, and parents’ needs to convert digital contacts from visits into new students.

- Using the database to invite potential parents to admissions events or promotions. Proactively expand potential lead sources, besides the assigned database. Introduce school events, promotions, placement tests, summer courses, tuition fees, and enrollment processes to potential parents

- Actively participate in campus events, and support CCAs in welcoming and consulting parents

- Participate in weekly review targets, pipelines, and call audits and engage in coaching and training sessions with the Central Call Center & Quality team (QM, CCQ) and Campus Admissions Managers (AM).

- Conduct competitor mystery shopping and continuous competitor updates to understand the education market and the unique selling points of VAS.

3. Other duties:

- Carry out other duties as assigned.

Job Requirement

1. Knowledge:

- College/Bachelor’s degree in English language or Business Management or a related field

- At least 3 years of experience in Customer service, call center priority given to candidates who have worked in admissions and conduct telephone consultation in other private/bilingual/international schools

- Understanding educational market

- Fluent in English, Computer office skills

2. Skill requirements:

- Effective verbal communication skills, being good at presentation skills with an energetic and inspiring voice (articulating ideas clearly, logically, and persuasively to generate positive influences on listeners)

- Active Listening and Effective Questioning

- Strong persuasive and negotiation skills

- Building rapport with customers through verbal communication

3. Attitude requirements:

- Ambitious & dedicated to sales

- Ability to work under pressure with strong enthusiasm and dedication.

- Ability to work under pressure for best results.

- Proactivity, dynamism, and flexibility

- Strong sense of responsibility

- Motivation to self-study and develop professional expertise and skills

Benefits:

- Compulsory Insurance (HI, SI, UI) and Personal Tax are covered by VAS.

- 13th monthly salary and KPIs bonus

- Lunch at school, Tet gift, ….

- Get 50% discount of tuition for 2 children (other fees such as meal fee, school bus fee, expenses for textbooks, uniforms, extra curricula activities, entrance test fee,… are still applied as stipulated)

- Annual Company trip, Team building

- Working in professional environment

- Working location: Hoang Van Thu, Phu Nhuan District