Cashier Supervisor

Job Description

Objective

The Cashier Supervisor is responsible for overseeing day-to-day operation and supervising the teams of cashiers to ensure effective cash management and excellent customers service, working along with operation manager and other cashiers to ensure a positive experience for customers visiting the park.

Key responsibilities

● Coordinate daily customer service and cashiering in operations;

● Assign, evaluate employee performance and identify hiring and training needs;

● Arrange cash in safe tidily and scientifically to ensure easy daily inventory;

● Develop cashier SOPs, ensure SOPs are properly excecuted and followed;

● Train, coach and support new cashiers; train staff on all aspects of information pertaining to the Cashier’s office to provide excellent customer service such as sales techniques, daily cash balancing operations, problem solving, etc.;

● Supervise and motivate staff to perform their best;

● Track the progress of weekly, monthly, quarterly and annual objectives;

● Maintain awareness of all promotions, advertisements and new service;

● Daily monitor staff attendance, leave record and report to Front office manager;

Other duties as assigned.

Job Requirement

Qualifications:

College of Economics/ Finance or relevant field

Able to use POS system, calculations and payment tools effectively

Knowledge of retail policies, procedures, and pricing structures

Strong understanding of customer service principles

2+ years of experience working in the field, including retail environment or amusement parks, ideally in a supervisor role

Proven track record of maintaining accurate cash transactions and providing excellent customer service

Excellent leadership and team management skills

Problem-solving skills with the ability to make informed decisions in high-pressure situations

Excellent written and verbal communication skills

Good observation and calculation skills

Strong commercial, customer satisfaction focus, and personal ethics