LÀM VIỆC TẠI QUẬN 7, HCM (Ứng viên vui lòng cân nhắc cẩn thận khoảng cách làm việc trước khi ứng tuyển)
BỘ PHẬN: CS VIP hoặc NMT CS
CS VIP Department
Building information channels so that customers can easily access information about the company, product features, prices, payment methods...
Clues receive all information about customer complaints, give directions for handling, submit to GD for comments and discussions at the HOD
Build the relationships with the existing customers and potential customers.
Provide product/service knowledge to present to our customer.
Plan to visit VIP customers + Visit customer with sales
Organize measurement of customer satisfaction level 2 times / year. Report the results to GD, find out the causes of bad customer reviews, unsatisfactory customer, propose improvement solutions.
Follow up Sales Lead and overseas agent project shipment.
Review lost customer and qualified customers weekly.
Customer Card of VIP with Precaution. – Check and update Quotation to customer monthly – work on service contact with customer – Follow with Accounting Dept if customer late on paymen
NMT CS Department
Handle and develop Nomination customer
Handle the DDU/DDP/DAP case inquiry of Sales
Check and arrange the schedule, collect booking note
Input booking information & customer profile & make sure the remark info is correct and updated
Daily handling, review shipment record, analyses the shipment status to Supervisor & Agent
To coordinate with Overseas Agents for trouble cases and dispute
Update buying rate on every 5th and 25th
Sending the CONSOL sailing schedule of next month to agent & it at the end of month
To control A/R and order risk with the accounting department. Monitor and ensure that Agent make prompt payment
Develop WCA/JC agent (assist CONSOL team to negotiate the terms with agent)
Sales Lead data organize, send, and follow up
Assist Operation Team to organize the calling data of Nomination customer
For the Nomination CS who cannot complete the designated targets, will need to assist Operation Team to do other tasks based on the instruction of HOD/GM
Job Requirement
Have at least 3 years of experience in Customer Service or Sales in Logistics industry (other industry are NOT accepted)
English Good or Chinese (Prefer)
Good communication, presentation and negotiation skills
Highly self-motivated, self-confident
Ability to work quickly and efficiently under pressure condition
Adequate computer skills - MS Office
More Information
Degree:
College
Other extras:
Year – End Bonus based on Performance, Bonus for special occasions, Monthly birthday party
Retain Bonus
Language Allowance (English / Chinese)
Management Allowance (for Assistant Supervisor, Supervisor, Manager...)
Probationary period: 2 months
Training opportunities: Intensive training sessions and on-the-job training plan regarding professional skills and logistics industry knowledge
Gross salary + bonus + commission
Annual team building activities, Performance review once per Year
Social, Health and Unemployment Insurance as Labor Law
Private Insurance and Annual Health Check for staff with at least 1 year's service
