[CIS] Academic Service Office Supervisor

Job Description

• Directly Manage ASO team, Report and follow the directive from Operation Manager

• Consults parents about academic programmers of each school in the system so that they would have the best and suitable choice for each student.

• Provide assistance with the operational non-academic aspects of procedures such as student complaints handling, appeals, timetabling, timesheets, re/enrolments, class management, attendance (record late and dismissal early)

• Follow up students’ status (new, current, defer, withdrawal, etc.), updating students’ results and manipulating statistical data to report as well as support contacting parents to remind tuition fees on time.

• Data management of student-related information and issues include administrative support to prepare and schedule examination, attendance list and to update results, issuing report cards, updating academic record and other special events (discipline, reprimand, reward, etc.)

• Provide administrative assistance including supporting events (Parent events, New teacher Orientation, Graduation, etc.) and workshops and preparing supporting documents for students such as confirmation letters, copies of report cards when required and managing the related administration.

• Be responsible for interpretation and translation for the Leadership team and teachers in meetings with parents or for drafting, translating, and distributing letters to parents in the system.

• Record and promptly notify the relevant departments when the student needs to stop using the services.

• Ensure accurate and timely communication with clients on all requests, including advising students, parents. Use persuasion skills in dealing with internal and external contacts.

• Ensure the dissemination of specific and accurate information while maintaining confidentiality, integrity, compliance and meeting legislative reporting requirements of student records for all students.

• Collaborate with other administrative staff within and outside ASO when and where appropriate to ensure smooth execution of ASO administrative duties.

• Participate as an effective member of the service team through contribution to the team's planned goals by completing tasks in an accurate and timely manner.

• Other administrative and operations duties as determined by the Operation Manager.