Client Success Manager

Job Description

• Overseeing the process of customer retention within a business.
• Analyzing prospective client’s needs to build business cases and/or proposals with business consultants.
• Developing more business with existing clients including up-selling, cross-selling
• Designing implementation plans including budget estimate and allocation with our service team, together with the Project Management team
• Optimizing the workflows between InBold and clients.
• Onboarding clients and their offices globally.
• Onboarding internal staff on our clients and services.
• Developing training material and content to improve the onboarding experience.
• Taking ownership of client feedback and collaborating with company leadership to build partnerships with clients.
• Building value-driven strategic relationships with your key clients leads to long-term development and retention.
• Communicating with German clients on project briefings and transfer to the Project Management team for execution and vice versa as needed.
• Providing insights into potential German prospect clients and ensuring the qualification of deliverables for German clients.