22/04/2024
Permanent, Part time, Contract/ Freelance
8 Mil - 9 Mil VND
Entry Level
21/05/2024
Our mission is to share Vietnamese coffee and culture with curious people everywhere, so we take time
to learn about the many farming communities who grow our beans. They are passionate about
Vietnamese coffee too, and we want to share their stories, their culture, and their rich heritage with our
customers at home and abroad.
We are always looking for ambitious talent from inside and outside the coffee industry, and so we look
forward to having you join us on our journey!
ABOUT THE ROLE
Lacàph is looking for passionate individuals who are eager to fulfill the mission of sharing Vietnamese
coffee and culture to curious people around the world. You will be a storyteller and a coffee enthusiast
rolled into one. Your role will be to guide our customers on a coffee journey with unforgettable
moments and to share the art of brewing.
DUTIES
1. Coffee Experiences Hosting
● Use the art of storytelling to accompany customers in their journeys to explore Vietnamese
coffee and culture;;
● Provide exceptional customer service, going above and beyond to ensure each customer’s
experience is unforgettable;
● Deliver the guidance and instruction on how to brew signature Vietnamese coffee based
beverages;
2. Customer Assistance
● Extend warm welcomes, provide insightful menu descriptions and passionately introduce
customers to our Lacàph products;
● Enhance customer’s engagement and experience by actively promoting and selling products or
services;
● Understand customers’ needs, address their concerns or complaints (if any);
3. Crafting Coffee Excellence
● Prepare and serve a diverse range of coffee related beverages;
● Maintain an inviting work environment, ensuring the highest standards of cleanliness and
sanitation;
● Strictly adhere to all food safety and quality regulations.
REQUIREMENTS
● Passion for Vietnamese coffee and culture, with a genuine desire to share this enthusiasm with
others;
● Exceptional interpersonal skills and communication skills, with the ability to tell stories and
create connections with customers;
● Previous experience in a customer-facing role, preferably in coffee/bartending service or a
similar hospitality environment;
● A positive attitude and the ability to adapt to a dynamic and fast paced environment;
● Flexibility in working hours, including weekends and holidays.
● Knowledge of coffee and brewing techniques is nice to have, not a must and will be
professionally trained.
● Fluent English communication;
● Submit CV in English.
BENEFITS
● Welcome kit;
● Monthly phone and parking allowance after probation;
● Annual salary review;
● Year-end bonus based on company’s whole year performance;
● Annual health check-up;
● Engaging activities such as Monday breakfast & coffee, Birthday party every month, company
dinner, company trip and team building;
● Access to Internal training programs, awards, creative competitions;
● Complimentary daily coffee;
● Career development opportunity, being provided extensive training in the coffee field; friendly
and motivating working environment.
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