Contact Center Agent

Job Description

· Answer customer enquiries regarding KBank Vietnam’s products&services such as savings accounts, loan applications, internet banking and mobile banking.

· Be a representative to assist, manage, and resolve customer problems and concerns.

· Identify and escalate customer issues to the appropriate bank department, as well as executing banking transactions and cross-selling products or special promotions.

· Research required information using available resources and route calls to appropriate resources.

· Inform clients by explaining procedures, answering questions, and providing product and service information.

· Upsell products and services.

· Document all call information according to standard operating procedures.

· Maintain communication equipment by reporting problems.

· Complete other duties as assigned.

Job Requirement

Requirements

· At least bachelor’s degree or equivalent.

· Good command in English.

· Proficient in relevant computer applications.

· 1-3 years of experience in a call center environment.

· Knowledge of customer service practices and principles.

· Excellent data entry and typing skills.

· Have experience in Digital lending is a plus

· Good problem solving and communication skills.

· Ability to handle stressful situation appropriately.

Additional Information

· Working 6 days/week, able to work for night shifts or holiday (according to assignment from superior)

· CV in English

· Interview 100% English

· Sign contract with outsourcing vendor