Contact Center Agent

Job Description

• Answer customer enquiries regarding KBank Vietnam’s products&services such as savings accounts, loan applications, internet banking and mobile banking.
• Be a representative to assist, manage, and resolve customer problems and concerns.
• Identify and escalate customer issues to the appropriate bank department, as well as executing banking transactions and cross-selling products or special promotions.
• Research required information using available resources and route calls to appropriate resources.
• Inform clients by explaining procedures, answering questions, and providing product and service information.
• Upsell products and services.
• Document all call information according to standard operating procedures.
• Maintain communication equipment by reporting problems.
• Complete other duties as assigned.

Job Requirement

• At least bachelor’s degree or equivalent.
• Good command in English.
• Proficient in relevant computer applications.
• 1-3 years of experience in a call center environment.
•  Knowledge of customer service practices and principles.
• Excellent data entry and typing skills.
• Have experience in Digital lending is a plus
• Good problem solving and communication skills.
• Ability to handle stressful situation appropriately.

Additional Information

• Working 6 days/week, able to work for night shifts or holiday (according to assignment from superior)
• CV in English
• Interview 100% English
• Sign contract with outsourcing vendor