Our mission is to share Vietnamese coffee and culture with curious people everywhere, so we take time to learn about the many farming communities that grow our beans. They are passionate about Vietnamese coffee too, and we want to share their stories, their culture, and their rich heritage with our customers at home and abroad
We are always looking for ambitious talent from inside and outside the coffee industry, and so we look forward to having you join us on our journey!
THE JOB
Lacàph is seeking a dynamic and organized individual to fill the position of Customer Service and Support Coordinator at our Roastery. This role serves as the primary point of contact for both internal and external coordination across all channels, acting as a bridge between the Sales team and the Roastery. The ideal candidate will be responsible for managing sales orders, coordinating delivery timelines, and facilitating communication between various stakeholders.
WORKING PLACE – WORKING TIME
Lacàph Roastery - No. 75 Street No. 2 Thao Dien Ward, Thu Duc City, Ho Chi Minh City
Monday to Friday from 8:00 AM to 5:00 PM
PRIMARY DUTIES
Serve as the main contact point for customer inquiries, feedback, and communication, redirecting them to the appropriate sales channels as needed;Receive and process sales orders, ensuring accuracy and completeness;
Coordinate with the production team to track delivery timelines and ensure duly fulfillment of orders;
Provide consultations and support for customers through e-commerce channels, addressing queries and concerns promptly;
Receive e-commerce orders, track and monitor the fulfillment process, ensuring orders are processed efficiently and accurately;
Report to the Roastery Supervisor on a regular basis, providing updates on sales orders, delivery status, and customer feedback;
Collaborate closely with the Sales team to streamline processes and improve customer satisfaction;
Maintain a high level of professionalism and customer service at all times;
Assist with various tasks as assigned, including administration, reporting, inventory management, logistics coordination, and export documentation
Job Requirement
REQUIREMENTS
Bachelor’s degree in business and/or hospitality management or related fields;
Prior experience in customer service, sales support, or a similar role is highly desirable;Excellent communication skill, both written and verbal;
Strong organizational and time management abilities, with a keen attention to detail;
Proficiency in Microsoft Office and experience with ERP is a plus;
Ability to work independently and collaboratively in a fast-paced environment;Knowledge of logistics and export documentation processes is advantageous;
English is preferred but not a must.
BENEFITS
Internationally-oriented work environment with English and Vietnamese as primary languages;
Coffee farm visits and team building activities, including our monthly Town Hall Breakfast;
“All you can drink” coffee provided by our star Coffee Guides team;Annual health check;
Two “Family Emergency” days/year for critical moments where your family needs you the most;
Year-end bonus based on individual and company performance;
Annual salary reviews and career planning day;
Relevant training and guidance with regular feedback for improvement;
Phone and parking allowance upon completion of probation;
And all additional benefits, rights, and allowances as per the Vietnamese Labor Code
