Our client is a leading pharmaceutical company committed to improving lives through innovative healthcare solutions. We value excellence, teamwork, and customer-centricity in everything we do.
Key Responsibilities:
Lead and manage the Customer Service team to ensure exceptional service delivery.
Develop and implement customer service strategies to align with business goals.
Oversee order management, customer inquiries, and issue resolution.
Collaborate with sales, marketing, and supply chain teams to enhance customer satisfaction.
Monitor and analyze customer service metrics to identify areas for improvement.
Train and mentor team members to enhance their skills and performance.
Job Requirement
Bachelor’s degree in Business Administration, Pharmacy, or a related field.
Proven experience in customer service, preferably in the pharmaceutical or healthcare industry.
Strong leadership and team management skills.
Excellent communication and problem-solving abilities.
Proficiency in CRM systems and Microsoft Office Suite.
Ability to thrive in a fast-paced and dynamic environment.
