To response and ensure the Clients’ enquiries and requests are addressed in a timely manner and other admin tasks.
To coordinate with sales team, other internal teams, suppliers to ensure the service/ product quality and customers’ requirements are met.
To handle Clients’ feedback, response (if any) according to the company, Clients’ procedures and service standard.
To communicate with sales team and key vendors regarding the latest development of the Clients and maintain updated Clients’ profile information.
To proactively share among team members on new knowledge and on lessons learnt from the mistakes/ improperly practice improving quality service to team.
To assist and back up other team members and provide supports; report to Manager/ Leader.
Job Requirement
University Degree in Law / English or related major.
Fluent written and spoken English & Chineese.
Have experience in Customer Service in sizable International Companies at least 1 years.
Have working experience in Law, Compliance Company or Social Responsibility Audit is a priority.
Have experience in Training, Testing, Certification, Corporate Social Responsibility is preferable.
Be able to complete job accurately & timely.
Careful, hardworking, team work spirit and willing to work overtime.
