Customer Service cum Admin Officer

Job Description

Customer Service responsibilities:

• Understand customers’ demand, get calls and answer customers related to products’ usage, price, points of sales, promotion, point of gift exchange, complaint cases, and others.... by phone
• Check customer’s satisfaction
• Manage customers database
• Daily searching news
• Weekly inviting customers to join Customer gathering (CG)
• Weekly hosting customer gathering
• Record details of inquiries, comments and complaints
• Handle Complaint case from consumers, retailers and distributors.
• Do reports on complaints cases.
• Key in customers database from other sources
• Update & send E-birthday card to loyal customers
• Monitor Rohto website, fan page & update news relating to products, promotion campaign, Company’s activities, web banners, Print Ads, TVCs, hot news, product shots…
• Manage content, activities on Youtube channel & and Zalo page.
• Compose E-magazine contents and make layout

Administrative Tasks:

• Maintain office supplies, including stationery and sales materials.
• Assist the Administrator in managing office assets and maintenance.
• Coordinate with external couriers to ensure timely and reliable mail distribution.
• Handle various clerical duties such as filing, copying, typing, and faxing.
• Manage and process expenses related to utilities, deliveries, and other payments.
• Collect, organize, and file office reports and statistics promptly.
• Ensure office security and control access at the reception desk.
• Assist in arranging and preparing meetings, conference rooms, and teleconference calls.
• Support employee onboarding and off-boarding procedures.
• Assist in coordinating training activities and company events.
• Perform additional assigned tasks as needed.