Customer Service Intern

Job Description

1. Customer Support:

○ Provide responsive support to users across multiple channels (email, chat, phone) with professionalism and empathy.

○ Address user inquiries, troubleshoot basic technical issues, and guide customers through platform features.

○ Support the team in ensuring customer issues are resolved promptly and effectively

2. Product Knowledge:

○ Develop an understanding of the platform’s features and updates to confident assist customers.

○ Stay informed on best practices in the virtual and hybrid event space.

3. Onboarding Assistance:

○ Assist in onboarding new users by helping them understand platform setup and configuration

○ Support the preparation of training materials and resources for customer onboarding.

4. Issue Resolution Support:

○ Collaborate with the Customer Service team to log and escalate more complex issues to the technical support team.

○ Document common questions and feedback to improve the customer experience.

Job Requirement

● Currently pursuing or recently completed a degree in Marketing, Business, Communications, or a related field 

● Strong interest in customer service and the technology/events industry. 

● Basic understanding of online platforms or experience with technology/software is a plus.

● Strong communication skills, with a customer-oriented approach. 

● Creative problem-solving skills and a proactive attitude in supporting team effort