Customer Service Manager (Based in Japan)

Job Description

• Manage the daily operations of the projects of Unit.
• Coordinate to co-establish, maintain and lead business relationships with customers, demonstrating the company‘s spirit and values through each job to customers‘ row.
• Manage and maintain team performance and motivate human resources in projects.
• Evaluate achievements and recognize members‘ contributions.
• Manage and maintain the financial efficiency of many projects by monitoring and forecasting profits and costs.
• Collaborate with direct report and supervisors to supervise the implementation of training and quality plan, to allocate and optimize suitable resources and budget to ensure project quality and reach Clients‘ requirements.
• Play a leadership role in identifying business opportunities and selling our value to address client needs.
• Demonstrate high level of knowledge of the client‘s industry, industry trends, client‘s business objectives and market opportunity techniques in developing high quality opportunity plans in support of client and our growth objectives.
• Ensure and maintain smooth communication between the project and the units.
• Keep track of the quantity of assets and facilities assigned to the project and to request for repair if required.
• Prevent and prevent fraud risks and thoroughly handle fraud cases.
• Managing reports and reporting system to evaluate performance.
• Monthly & other BAU reports.

WORK LOCATION & WORKING TIME: ON-SITE in JAPAN

• Tokyo City, Ikebukuro: Weekday 10:00 AM - 7:00 PM
• Or Okinawa City, Naha: Weekday 9:00 AM - 6:00 PM

Job Requirement

• 5+ years’ experience in BPO Operations and Management, with a proven track record of handling large teams and delivering results.
• 3+ years of experience as an operation manager in a BPO environment.
• Fluency in Japanese and English skills (English CERT C1 & Japanese JLPT N1).
• Experience in handling at least 100 FTEs.
• Strong leadership and people management skills.
• Excellent communication and client management skills. Ability to manage relationships with multiple stakeholders.
• Strong analytical and problem-solving skills. Ability to make data-driven decisions.
• In-depth understanding of BPO operations, including KPIs,
• Excellent verbal and written communication skills.