Customer Service Manager

Job Description

- CÓ XE ĐƯA ĐÓN TỪ SÀI GÒN, ĐỒNG NAI:

+ Nguyễn Hữu Cảnh, Bình Thái, Ngã 4 Thủ Đức, Linh Trung 2

+ Chung cư 1A Nguyễn Đình Chiểu Q1, Coopmax Bình Triệu, Linh Trung 1
+ Đồng Nai kết nối cụ thể
- Thời gian từ 8-17g10. Từ thứ 2 đến 6.

- Lương có thể thỏa thuận theo năng lực

1/ Improve Customer Service Experience, Engage Customers, and Foster Organic Growth:
Enhance the customer service experience to create a positive impression with customers.
Create a friendly and supportive environment for customers to feel satisfied and loyal to the brand.
2/ Take Responsibility for Key Customer Accounts:
Handle customer issues and resolve them promptly.
Ensure positive interactions with customers to maintain good relationships.
3/ Set Clear Goals and Deploy Strategies Aligned with Those Goals:
Define specific objectives and develop plans to achieve them.
4/ Accurate Documentation of Customer Service Activities:
Monitor and record interactions with customers.
Maintain important information related to customers and their issues.
5/ Recruit, Mentor, and Develop Customer Service Agents:
Foster an environment that encourages employee development.
Support and empower staff to excel in their roles.
6/ Resource Management and Asset Utilization for Quality and Quantity Targets:
Efficiently manage resources and assets to ensure smooth operations.
7/ Maintain Workflow Prioritization:
Establish work schedules and adhere to priority order.
8/ Ensure SKU and Pricing Information is Updated in the Company System:
Regularly verify and update product and pricing details for accuracy.