Customer Service Officer _ 8 months contract

Job Description

- Accountable for the coordination of services to nominated key accounts and the support and back up for service delivery.

- Coordinate internal and external delivery of goods to all customers, ensuring accurate and on time delivery.

- Proactively address customer concerns and requests, developing solutions that demonstrate the promise of delivering quality value and service.

- Provide level 1 customer service to new and existing accounts and develop significant relationships with key customers.

- Promote the organisation’s products and services to customers through all interactions and telephone contact.

- Support the preparation of customer presentations and customer reporting to internal and external stakeholders.

- Coordinate internally and externally the quality control process.

- Management of debtors/ account reconciliation.

- Support the new product development enquiry process, including samples management, managing artwork transition, mock-ups and concepts.

- Coordinate new item setup of new products.

- Collate and provide key customers with required reports when requested.

- Process customer orders for nominated key accounts accurately and in a timely manner.

- Investigate & process of credit claims.

- Act as the first point of contact for customer distribution centre enquiries specifically regarding the customer’s orders, deliveries or back orders.

- Effectively manage aged stock.

- Effectively utilise salesforce as an execution aid and management tool across the group of customers.

Job Requirement

·       Excellent communication skills (written and verbal).

·       Proficient English for verbal and written communication.

·       Ability to establish credible relationships with a variety of stakeholders.

·       High levels of personal integrit.

·       Passion for delivering results.

·       Demonstrates the edge required to make the tough decisions.

·       Proactive in approach, maintains own energy, setting the standard for others.

·       Willingness to persevere until the solution is achieved.

·       Strong commitment to the provision of service excellence.