Customer Service Officer

Job Description

• Receive and handle customer calls, providing product/service information and distributor details. Resolve complaints promptly.

• Input new customer data accurately for daily invoicing. Coordinate with delivery partners for efficient deliveries.

• Schedule and monitor assigned management areas. Conduct daily precall and accurate deliveries.

• Print and check daily invoices. Manage promotion gift returns as per regulations.

• Closely monitor distributor transactions, ensuring accurate invoicing and order quantities.

• Manage documents, especially financial invoices, and collaborate with departments as needed.

• Perform FSMS tasks and report food safety issues to the Food Safety Team Leader.

• Fulfill other assigned tasks as required by the supervisor.