Customer Service Officer

Job Description

1. Providing mall concierge services which include attending to shoppers’ queries;

2. Assisting in customer loyalty programs, mall redemption programs and the sale of shopping vouchers;

3. Provided administrative support;

4. Attend to shoppers’ enquiries;

5. Managed incoming calls to ensure customer’s queries, and answer promptly and professional;

6. Provided solutions to solve customer’s issues;

7. Managed Lost and Found Items, Child Lost, Wheelchair service...;

8. Worked and coordinated with other teams to run smoothly day to day operation of the mall;

9. Provided mall information and free services to shoppers;

10. Assist in advertising & promotions activities such as preparing mechanics for the campaign, issuing of contest coupons, managing gifts...;

11. Managed daily, weekly and monthly reports;

12. Coordinated with in-mall tenants promotional events;

13. Build good relationship with shoppers to give them the best service as well as smooth experience when shoppers are visiting the mall.

14. Performs other tasks as assigned;

Job Requirement

·   Good at English communication.

·   Excellent communication, interpersonal skills, trouble shooting

·   Can-do attitude; work by heart

·   Good appearance

.   Work in shifts